Legal
Return Policy
Square ONE Foundation is committed to integrity, clarity, and fairness. Our return policy protects both our customers and the intellectual property that powers our mission. We ensure every return is handled with care, respect, and transparency.
1
General Policy Overview
Square ONE Foundations provides products and programs across apparel, curriculum, digital courses, leadership tools and Board-Game systems.
Because each product type has different delivery methods, our return policy is structured to ensure fairness, clarity, and integrity.
We honor returns when appropriate, protect digital intellectual property, and ensure all customers receive the highest level of support.
Jump to your product type
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Physical items may be returned within 30 days of delivery if they meet the following conditions:
Item is unused, unworn, and in original condition.
Packaging, tags, and inserts are intact.
No signs of wear, damage, or alteration.
Proof of purchase is provided.
If an item arrives damaged or defective, Square ONE will replace it at no cost.
Physical Products
(Apparel, Board Games, Printed Materials)
Non‑returnable physical items:
Clearance or final‑sale merchandise.
Damaged items not caused by shipping.
Items with signs of wear or use.
3
Digital Products
(Curriculum, Courses, Downloads, Tools)
Digital products are non-refundable.
Once access is granted or a download is made, we cannot issue a refund except in special cases.
Exceptions may include:
Duplicate purchases
Technical issues that prevent access
Other cases, at our sole discretion
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Courses, Trainings & Leadership Academy Programs
Eligible for Refund:
Customer has not accessed any course materials
Customer requests cancellation within 7 days of purchase
Not Eligible for Refund:
Any portion of the course has been accessed
Downloads have been opened
Live sessions have been attended
Certification materials have been issued
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Events, Workshops & Retreats
1
100% refund
If you cancel 14+ days before the event.
2
50% refund
If you cancel 7-13 days before the event.
3
No refund
If you cancel less than 7 days before the event.
6
Services
(Consulting, Coaching, Restoration Programs)
Non-refundable
Service‑based offerings (CEO Biz Connect, CEO Connect, Restoration Consulting, Solutions Programs) are non‑refundable once service delivery has begun.
Refund conditions
Refunds may be considered in limited cases, such as No sessions have occurred, No materials have been delivered, No strategic work has been performed.
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Return Process
1
Initiate Return
Contact our support team within the allowed timeframe.
2
Receive Instructions
Get return label and shipping details.
3
Ship Item
Pack the item securely and send it back.
4
Refund Issued
Once received and inspected, we'll process your refund.
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Shipping Costs
Square ONE covers shipping costs
for defective, incorrect, or non-delivered items.
Customer covers shipping costs
for change of mind, incorrect orders, or returns not covered under our policy